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Frequently asked questions
Do you accept corporate orders?

Yes, we do. Delivery charge for corporate orders is the same as for the residential customers. We provide wide range of office friendly products and best fresh produce in GTA delivered to you not throughout the day but within a convenient two hour long...

How can I provide my feedback?

Our goal is to achieve a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, please call us at 1-800-310-8050 or contact us via e-mail at info@grocerymarket.ca.

Your feedback, whether it is positive or negative, is always welcome!...

How does Express Shopping work?

Express Shopping is an option we developed to save you time and provide some shopping ideas. For those who are busy, limited in time or simply not familiar with grocery shopping process and need meal ideas for every day, you can now make your online grocery...

How do your prices compare to other delivery services?

Our prices are about the same as in a regular grocery store around your area and definitely lower than any other on-line grocery store with delivery service in GTA. Follow our Weekly Deals section as many of our products frequently go on sale.

The standard...

Is my credit card safe if I pay you on-line?

All credit card payments are absolutely safe and secured by GeoTrust. Our security measures use advanced SSL technology which encrypts your personal information. This includes encrypting your credit card number, so that no one, including us, can see it.

Can I cancel my order?

Yes, you can cancel your order no later than 12 hours before delivery time. You can do so by logging in to your account and pressing Cancel button under the pending order. Should you decide to cancel your order in less than 12 hours prior to delivery or if...

Is there a minimum order?

Yes, your order total before tax and delivery fee should be $50 or more. 

However, you can take advantage of our free of charge delivery slots (if you select a wider window and let us burn less fuel by better grouping the orders together). See our ...

Can I suggest a product?

Yes. you are more than welcome to do so! 

Please email us at info@grocerymarket.ca or send it to us directly from the website by clicking on the orange question mark button in the right bottom corner of the screen.

Do you ship to the USA?

Unfortunately, we do not at the moment. Thank you for your interest in our products!

What is your return policy?

Upon delivery, GMD requires that you go through the order and check it for any items missing or damaged, before the driver leaves. However, you have up to five days after the delivery, or until the expiration date printed on the product, whichever is...

Where do your products come from?

You can now get home grocery delivery of peak-season fruit & vegetables, ultra-fresh milk and dairy products, meat and bakery products, heavy cases of beverages and your favorite household items. You can also find personal and baby care products, pet food...

How does it work?

When we receive an order, we carefully select all products making sure they are fresh and of high quality; we wisely pack the items you purchased and place them in recyclable grocery bags and special labeled boxes getting ready for a timely delivery around...

Can someone else accept the delivery instead of me?

To receive delivery, you must be present at the address indicated as the Shipping address in your order. You may elect an alternative receiver located within your building to accept your delivery. Please call us at 1-800-310-8050 to designate an...

When will my order be delivered?

Your order will be delivered according to the day and time scheduled by you.

You can select a specific 2 hour long window, which is most suitable for you on our Delivery Schedule page and complete your order. 

Delivery charge is indicated...

What if an item I ordered is out of stock?

At GroceryMarket.ca we believe in offering our customers the best products at the best price. Although our goal is to fulfill 100% of each order, given the perishable nature of many products, from time to time these products may be unavailable due to market...

How can I contact you?

You can email us at info@grocerymarket.ca. However, if your matter is urgent or time sensitive, please call us at 1 (800) 310-8050. 


For Customer Service - select Option 1. For Technical Support - select Option 2. For information about GroceryMarket.ca...

Am I expected to tip your delivery people?

We are striving to achieve service excellence and keep our customers happy. Under no circumstance tipping the driver should affect his loyalty and commitment to you. Please feel free to provide your feedback about our delivery staff.

How can I make changes to my order?

You can modify your order no later than 12 hours prior to delivery. Simply log in to your account, find the pending order in My Orders and click on Edit Order button. Please note that orders paid via PayPal cannot be modified.

What happens if I am not at home at the time of delivery?

If you or your designated alternative receiver are not present during the delivery time you have selected at checkout, we will make commercially reasonable efforts to contact you and reschedule delivery. An additional $9.99 (plus HST) restocking fee...

What is the guaranteed number of days before your products expire?

Freshness is our on-going concern and we want to guarantee you that we will not send you products that expire sooner than the following dates: 


Milk products  -  7 days

Fresh and refrigerated juice - 4 days

Yogurt & cheese - 7 days 

Deli &...

How can I pay for my order?
  1. You can pay for your order on-line. We accept all major credit card payments (Visa, MasterCard, Amex), Visa Debit and payments via Paypal
  2. You can also select Cash on Delivery option or pay by Credit or Debit card at the door.
  3. Corporate customers may...
Feedback from customers
We have been ordering from Grocery Market. Ca for several months now, as the service remains well received. Our orders arrive on a weekly basis on time, fresh, and with a smile. In a business environment we have come to anticipate certai...
Jenn Pecs, Terapeak